Refund policy

Northern Delights Bakery – Return & Refund Policy

At Northern Delights Bakery, every item is handcrafted with care using quality ingredients. Because our products are fresh, made-to-order, and perishable, we have the following policy in place:

🍞 Fresh Product Policy (Food Items)

Due to the nature of baked goods:

All sales are final on fresh food items
We do not accept returns on baked goods for health and safety reasons

💬 If There’s an Issue With Your Order

Your satisfaction matters to us. If something isn’t right:

Contact us within 24 hours of pickup
Provide:
- Your order number
- A description of the issue
- Photos (if applicable)

We will review and may offer:

A replacement item
A store credit
A partial or full refund (case-by-case)

⚠️ Allergen & Dietary Disclaimer

We take care in preparation, however:

We are NOT a dedicated gluten-free facility
Our kitchen processes gluten, dairy, nuts, and other allergens
Cross-contact may occur

By purchasing, you acknowledge and accept this risk.

📦 Order Pickup Responsibility

Customers are responsible for picking up orders at the scheduled time
We are not responsible for product quality after pickup (including:
- Improper storage
- Weather exposure
- Delayed pickup)

❌ Order Cancellations

Cancellations must be made at least 48 hours in advance
Late cancellations may not be eligible for a refund
Custom or large orders may require non-refundable deposits

💳 Payment & Refund Processing

Approved refunds will be issued via:
- E-transfer (preferred method)
- Or original payment method (if applicable)
Please allow 2–5 business days for processing